Shipping policy

Shipping Policy

Thank you for choosing, Kwala! We are committed to providing a seamless shipping experience. Please review our shipping policy below for detailed information on order processing, delivery, and other guidelines.

Order Processing Time

  • Orders are processed within 1-2 business days after confirmation.
  • Please note that orders placed after [cut-off time, 12noon] or on weekends and holidays will be processed on the next business day.

Delivery Timeframes

  • Local Orders (Within Qatar):
    Delivery lead time is approximately 5 business days from the date of order processing.
  • International Orders:
    Shipping times vary based on the destination. You will be contacted for an estimated delivery time upon confirmation of your order.

Shipping Costs

  • Local Shipping: [Flat rate/free/depends on order size].
  • International Shipping: Shipping costs will be calculated at checkout based on your location and package size. Additional charges (e.g., customs duties) may apply.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment's progress on our website or the courier’s platform.

Customs and Taxes (For International Orders)

For international shipments, customs duties or taxes may apply, depending on your country’s regulations. These charges are the buyer’s responsibility. Please contact your local customs office for further details.

Shipping Issues

  • Delayed Orders: If your package does not arrive within the estimated timeframe, please contact us at kwalastore.com, and we will assist you in tracking your order.
  • Damaged or Lost Packages: While we ensure secure packaging and reliable courier services, we are not liable for damages or losses caused by the courier. However, please contact us, and we will work with the carrier to address the issue.

Contact Us

For any questions or concerns about your order or shipping, please feel free to contact us:

  • Email: kwalastore.com
  • Phone: +974 3377 2454
  • Business Hours: 9 AM – 5 PM, Saturday to Thursday