Refund policy
Return and Refund Policy
At Kwala Store, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please read our return and refund policy for details.
Eligibility for Returns
- Items can be returned within [15 days] from the delivery date.
- To qualify for a return:
- Items must be unused, unworn, and in their original condition with all tags attached.
- Items must be returned in the original packaging.
Note: Certain items (e.g., sale items or personalized products) may not be eligible for return. Please refer to the product description for specific details.
Return Process
- Contact Us: Email us at kwalastore.com with your order number, item(s) you'd like to return, and the reason for the return.
- Approval: Once your return is approved, we will provide you with the return address and shipping instructions.
- Ship the Item: Send the item(s) back to us. Customers are responsible for return shipping costs unless the return is due to a defect or our error.
Refunds
- Once we receive your returned item(s) and inspect them, we will notify you about the status of your refund.
- Approved refunds will be processed to your original payment method within [5-10 business days].
Note: Shipping fees are non-refundable unless the return is due to a defect or an error on our part.
Exchanges
- If you’d like to exchange an item for a different size, color, or style, please contact us. Exchanges depend on product availability and follow the same process as returns.
Non-Returnable Items
- Gift cards.
- Sale/clearance items.
- Customized or personalized products.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within the same day of delivery with photos of the damage. We will provide a replacement or full refund at no additional cost.
Contact Us
For any questions about returns or refunds, reach out to us:
- Email: kwalastore.com
- Phone: +974 3377 2454
- Business Hours: 8 AM – 5 PM, Saturday to Thursday